Need help with your order? Chat with us on WhatsApp at +91 99980 81083 — we usually reply within 1 to 3 hours. You can also email us at ornazajewels@gmail.com. We're available Mon–Sat, 10 AM to 7 PM.
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- Pre Sale Questions
Need Help?
If you need help with your order or have any questions, click the button below to chat with Ornaza Jewels support. If we're not available, email us at ornazajewels@gmail.com and we'll reply within 20–36 hours.
Pre Sale Questions
We’re running an exclusive Buy 1 Get 2 FREE offer across the entire site. You can pick any 3 jewellery items and pay only for one — no category limits!
Absolutely! Mix and match – you can choose a Mangalsutra, a Bangle, and a Ring… all in one combo. Total freedom to style your way.
We usually dispatch within 1–2 working days, and your parcel should reach you within 3–7 days depending on your location.
Yes, we offer FREE Cash on Delivery on all orders. Prepaid customers get an extra ₹50 OFF!
Yes! As soon as your order ships, you’ll receive a tracking link via email and SMS.
If your order hasn’t been shipped yet, email us immediately at ornazajewels@gmail.com and we’ll try our best to assist you.
We allow easy 3-day exchange. No returns. Just drop us an email within 3 days of delivery to initiate the exchange.
No, we do not offer refunds. Only exchanges are available as per our policy.
No! All our pieces are Two Times Gold Plated and Anti-Tarnish – designed to last longer and stay shiny like real gold.
You can email us at ornazajewels@gmail.com or WhatsApp us at 9998081083. We usually reply within 20–36 hours.