• Free Shipping on all orders across India.
• Cash on Delivery (COD) available — Free of charge.
• Dispatch: Orders ship within 24–48 hours of confirmation.
• Delivery Timeline: 4–7 business days (depends on location).
• Returns: Accepted within 4 days of delivery. A reverse shipping fee of ₹80 will be deducted.
• Exchanges: Also available within 4 days. Customer pays the reverse shipping charge.
• Refund Mode: All returns & exchanges are processed as a credit note (valid for 3 months). No direct bank refunds.
  

For return/exchange requests, WhatsAppus at +91 9274563700 or email support@ornazajewels.com with your Order ID.

Changed your mind? No worries. 💫

You can cancel your order anytime before it is shipped by contacting us on WhatsApp or Instagram.

Once dispatched, we won’t be able to cancel it as it’s already on its way. 🚚✨

Need help? We’re always just one message away. 💌